Refund policy

At ELOTAK, customer satisfaction is our priority ๐Ÿ’™. This policy explains the conditions under which refunds, resends, or returns are accepted. Please read carefully before placing an order.

โš  Important Notice:
All disputes must be submitted through the original purchasing platform. Failure to follow platform dispute procedures may result in permanent account suspension.

โœ… Eligible Cases for Refund, Resend, or Return

๐Ÿ“ฆ Order Delays

A refund or resend may be issued if:

  • Tracking information is unavailable, or

  • The order has not arrived within the allowed timeframe after departure

Delivery timelines by region:

  • US shipping method: 3-8 days

  • ๐ŸŒ shipping methods: 6-12 days

๐Ÿ“Œ Orders delayed due to local post office pickup issues or incorrect addresses are not considered lost. Please contact your local post office first.

๐Ÿ“ญ Orders Not Received

  • If tracking shows Delivered, no refund or resend will be issued.

  • If the order was not received, a non-delivery certificate from the local post office is required.

๐Ÿšจ Tracking issues such as incorrect address, customs problems, or unclaimed delivery must be resolved directly with the local post office.

๐Ÿ’” Damaged Products

  • Full refund or replacement for severely damaged items

  • Partial refund or replacement for minor cosmetic damage

๐Ÿ“Œ Packaging damage alone is not refundable.
๐Ÿ“Œ Claims for electronics must be submitted within 30 days of delivery.

โŒ Incorrect or Missing Items

  • Full refund or replacement for incorrect items

  • Refund or resend for wrong size or color (if functionality is unaffected)

  • Partial refund or resend for missing parts that do not affect functionality

  • Full replacement if missing parts affect product usage

๐Ÿ“ท Size-related issues require photo evidence with accurate measurements.

๐Ÿ›‘ Order Cancellations

  • Orders may be canceled before processing or shipment for a full refund

  • Customized or pre-order items cannot be canceled after payment is processed

๐Ÿ“ How to Submit a Dispute

Please provide the following to help us resolve your issue quickly:

  • Photos or videos of damaged or incorrect items

  • Screenshots of complaints (name, date, and content)

  • Returned products if requested

โฐ Disputes must be submitted within 7 days of delivery or expected delivery date.

โš  Important Limitations & Exceptions

๐ŸŒช Force Majeure

ELOTAK is not responsible for delays or damage caused by events beyond our control, including:

  • Natural disasters

  • Epidemics

  • War, strikes, or political unrest

  • Customs inspections or delays

๐Ÿšš Shipping & Tracking Limitations

Some shipping methods do not provide full tracking in certain regions. Disputes are not accepted for the following methods in restricted destinations:

  • GOFO+

  • DHL Official

  • CJPacket Sensitive

๐Ÿ“Œ Remote areas may incur additional shipping fees.

๐ŸŒ Destination Restrictions

Due to logistics limitations, disputes may not be accepted for deliveries to certain countries or regions.

๐Ÿ” Returns Policy

  • Returns require prior authorization

  • Unauthorized returns will not be refunded

  • Items must be returned within 30 days of receipt

  • International return shipping costs and risks are the buyerโ€™s responsibility

๐Ÿ›  Service Products

  • Service-based products (digital services, packaging, photography, etc.) are non-refundable once completed

  • Quality disputes for third-party services are not accepted

โŒ Unacceptable Disputes

ELOTAK does not accept disputes based on:

  • Change of mind

  • Item appearance expectations without quality issues

  • Force majeure delays

  • Incorrect shipping address

  • Buyer-selected wrong item or SKU

  • Previously agreed product differences

  • Customs clearance failure or consignee non-compliance

๐Ÿ“ฉ Need Assistance?

If youโ€™re unsure whether your order qualifies for a refund or resend, please contact us before opening a dispute:

๐Ÿ“ง support@elotak.com

Thank you for choosing ELOTAK ๐Ÿ’ป๐Ÿ–ฑ๏ธ
Weโ€™re committed to providing a smooth, fair, and trustworthy shopping experience โœจ